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Happy Healthy Living – Cancellation and Payment policy

On-Line booking:
Full fee is paid on booking.
We require a 48h notice of cancellation or rescheduling.
Cancellation must be made, during office hours, by phone 0873244834, not email or text.
If cancelled or rescheduled less than 48 hours before appointment time full payment will be taken.
Failure to show up will result in no refund being issued and we will require your next appointment to be prepaid.

In-Person booking (on phone or with therapist):
We require a deposit of 50% with your first appointment. No pre-payment is needed for subsequent appointments.
We require a 48h notice of cancellation. Cancellation must be made, during office hours, by phone 0873244834, not email or text.
Late arrival for your appointment will result in a shorter appointment as appointments cannot be extended to facilitate late arrivals.
If you fail to turn up for your appointment, we will require your next appointment to be prepaid.

Gifts Vouchers:

Gift Vouchers are non-refundable.


Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do.

Complaints are very rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

Tell us if you’re not happy with the service you’ve received, either while you are in the salon or within 7 days after leaving the salon. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint.

We aim to resolve all complaints within two weeks. If you have already left the salon, you can email and we will reply within 48h.

Where we think your complaint is reasonable, we will offer you a complimentary treatment as soon as possible or a refund if we can’t fix the issue.

Your opinion matters and your feedback is valuable to us.